Program Policies

Thank you for your interest in our programs. We have included our admissions, payment, and course policies below.

Our program policies are part of the Unbuilt Labs Terms of Use. Our program offerings are for informational purposes only, and do not constitute professional financial, investment, tax, or legal advice. Our leadership program is not accredited and does not qualify participants for regulated roles. We reserve the right to change the program policies at our discretion.

If you have any questions, please email Advisory@UnbuiltLabs.com.

Admissions Policies

  • Each program has its own set of admissions criteria. Please click on “Apply and Pay Now“ from the program page to access the application form.

  • There is no application fee for applying, but we do require candidates to pay for the program in full to be considered. We offer a full refund if your application is unsuccessful.

  • Admissions is based on professional achievement and organizational responsibility. Proficiency in English is required for participants to take an active part in our program. We carefully select a diverse cohort of high-potential leaders.

    Some programs may require a letter of reference or nominating statement.

  • All programs are taught, moderated, and administered in English. To ensure you have a rewarding experience, we require proficiency in English.

    If English is your second language, or if you have less than one year of experience in an English-speaking work environment, we may request documentation of English proficiency.

    Acceptable documents could include:

    • Degrees earned at English-speaking colleges and universities

    • Results of English language proficiency tests

  • Candidates are admitted on a rolling basis and you will typically hear from us within 1-2 weeks.

  • Yes, we encourage you to reapply again in 6-12 months.

Payment Policies

  • The program fee covers tuition and program materials.

  • Full payment is due together with your application. We offer a full refund if your application is unsuccessful.

  • For individuals, we are only accepting payment via our online payment processor at this time.

    Please reach out if you are looking for more payment options as a group or organization client.

  • We offer a full refund if you request for cancellation at least 30 days prior to the program start date, subject to relevant client engagement letters where applicable (such as for custom programs or programs for organizations).

    We also offer a full refund if your application is unsuccessful.

  • As an alternative to cancellation, participants who have paid in full may request one deferral to a future confirmed program. Deferral requests must be submitted at least 7 days before the program start date.

    Deferral requests will be reviewed based on space available and admissions policies. If admitted, participants may be responsible for any difference between the program fee they have already paid and the program fee for the future program.

Program Policies

  • We reserve the right to alter our program fees at any time. These changes do not affect participants who have already paid in full.

    From time to time, we may offer promotions including, but not limited to, scholarships or discount codes. These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits. Promotions only apply to new orders and they cannot be applied retroactively. We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence.

  • To ensure a balance of perspectives, there is a maximum on the number of participants from the same organization who can attend a single session of a course. For more information, please reach out to advisory@UnbuiltLabs.com.

  • Our programs do not provide accreditation or lead to an accredited diploma or a degree. Upon successful completion of a program, participants receive a certificate of completion.

  • Participants are expected to attend and participate in all sessions of a program in order to earn their certificate.

    Any missed sessions may result in forfeiting the receipt of the certificate.

  • You will receive your certificate via email once you have completed the program. We do not offer a physical certificate at this time.

    We reserve the right to alter, edit, or change the design and content of the certificate.

  • Unbuilt Labs fully intends to deliver our programs as described in our brochures and on our website. However, we reserve the right to change the program at any time, including dates, faculty, syllabus, location, number of classes, external service providers, and method of delivery of the program.

  • All content or other materials available including but not limited to code, images, text, layouts, arrangements, displays, illustrations, audio and video clips, HTML files and other content, are the property of Unbuilt Labs and/or its affiliates or licensors and are protected by copyright, patent, and/or other proprietary intellectual property rights under the United States and foreign laws.

    Unbuilt Labs grants you a personal, non-exclusive, non-transferable license to access and use the Sites. You may use these materials only for your own personal, non-commercial use. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit, or otherwise transfer any material, nor may you modify or create derivatives works of the material. The burden of determining that your use of any information, software, or any other content on the Site is permissible rests with you.

  • Program applicants and event registrants grant Unbuilt Labs permission to photograph and record video of their participation and to use their likeness in such materials in publications, marketing materials, websites, social media, and other media formats, whether now known or hereafter developed, controlled by Unbuilt Labs, in perpetuity and for any lawful purpose of the company.

    Participants acknowledge that these materials may be used without compensation and agree not to make any monetary or other claims against Unbuilt Labs arising from the use of such photographs, video recordings, or related interviews.

    Participants who prefer not to be photographed or recorded must notify us before the program so that reasonable efforts can be made to accommodate the request.

  • Unbuilt Labs shall not be liable for any delay, modification, interruption, or failure to deliver a program or any portion of a program when such delay or failure arises from circumstances beyond its reasonable control.

    Such circumstances may include, but are not limited to, severe weather events, natural disasters, public health emergencies, government actions or restrictions, travel or transportation disruptions, labor disputes, utility outages, geopolitical developments, or other events affecting the safety of participants, faculty, or staff, or the ability to deliver the program as planned.

    In the event of such circumstances, Unbuilt Labs reserves the right, at its sole discretion, to:

    • postpone the program,

    • modify the program schedule or content,

    • change the program location,

    • transition the program to a live online or alternative delivery format, or

    • cancel the program if necessary.

    If a program is canceled by Unbuilt Labs prior to the program start date due to a Force Majeure event, participants will receive a refund of any tuition paid for the program. Unbuilt Labs shall not be responsible for any other costs incurred by participants or sponsoring organizations, including but not limited to travel, accommodation, visa, or related expenses.